How to use microsoft office for call center

HOW TO USE MICROSOFT OFFICE FOR CALL CENTER PC
HOW TO USE MICROSOFT OFFICE FOR CALL CENTER SERIES

Now here, I can see my PSTN work number, and in the middle I get this great view of call history. But you can still make one-on-one calls to others inside of Teams. Now, if you donвЂ™t have PSTN calling set up, the number pad wonвЂ™t appear here. Now, if your admin is already set up calling for your organization, right here in the calls tab, youвЂ™ll see a familiar touch pad. So whatвЂ™s the user experience look like. Now you also donвЂ™t need an external system to connect with external contacts, like your customers and other people who may not be on Teams. You know, if youвЂ™re taking a PSTN call with a customer, your colleagues will know youвЂ™re busy in that call if try to contact you from Teams. You know, for example, if youвЂ™re busy on a conference call in Teams, whereas in the past your desk phone might ring, now it knows that youвЂ™re busy on a Teams call. So if you are one of the hundreds of millions of Teams users, it means thereвЂ™s one unified platform to make and receive calls, which really has a number of benefits. You know, once you get used to this, itвЂ™s really hard to go back.

HOW TO USE MICROSOFT OFFICE FOR CALL CENTER PC

I can really relate to this because my PC is actually my desk phone and everything for me happens within Teams. And we also support sophisticated calling scenarios like adding voice calling to a Microsoft Teams channel so that members of that team can actually respond to the calls. Now additionally, you can also seamlessly transfer calls, for example from your laptop to your mobile device, without having to hang up and redial. Now you can receive calls from and make calls to normal telephone numbers literally anywhere on any device, which is very useful for hybrid work scenarios as you navigate working from home and going to the office. And that includes any number of options available from our Teams hardware partners. You can make use of the endpoint that makes the most sense as you move about your day. Now you donвЂ™t need to be tethered to a single device either. And weвЂ™ve made it a lot easier to bring any endpoint, including your physical desktop phone to Microsoft Teams, or use the built-in calling functionality thatвЂ™s inside of Teams itself. There are rich PSTN telephony capabilities that are available inside of Teams. And just like with a video conference, you can easily add people to it to make it a group call. For example, shifting from a text-based chat to a one-on-one voice over IP or voice call. And that means you can easily move from one modality to the next. And nearly 80 million of those people use Teams phone to stay connected with their colleagues, with their customers, and their partners. And thatвЂ™s actually by design, as Teams ties together all of the different communications modalities that connect the 250 million monthly active Teams users. And if youвЂ™re in an organization, it also provides rich telephony capabilities with the Microsoft Teams phone service as well. But a lot of people think of Teams in the context of video conferencing and chat. And so glad to have you on, especially given your Teams role in terms of building the underpinnings of Microsoft Teams with Azure Communication Services. Hey Jeremy, itвЂ™s great to be back and thanks for having me. So, Scott, itвЂ™s really great to have you back on the show. Up next, weвЂ™re joined by Microsoft CVP Scott Van Vliet to take a look at the latest PSTN telephony options for making phone calls with Microsoft Teams phone, including the operator connect that helps you bring over your existing phone numbers directly from your telephone service operator of choice into Microsoft Teams. Keep getting this insider knowledge, join us on social: Join us on the Microsoft Tech Community:.You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.

HOW TO USE MICROSOFT OFFICE FOR CALL CENTER SERIES

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How to use microsoft office for call center